Thank you for visiting PolyCanopy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, request information, or submit project-related documents. We value your privacy and are committed to safeguarding the information you share with us.
1. What Personal Data We Collect
We collect personal data that you voluntarily provide through our website’s contact forms or communication channels. This may include: • Full Name • Email Address • Phone Number • Country or Region • Company Name (optional) • Message or inquiry content • Uploaded files (e.g., drawings, requirements, project specifications) • Non-personal technical data, such as IP address, browser type, and page visits (for analytics only)
2. Purpose of Data Collection
We use the data we collect for the following purposes: • To respond to your inquiries or quotation requests • To analyze your project needs and provide suitable product solutions • To communicate with you regarding follow-ups or technical consultations • To improve our website functionality and customer experience • To comply with applicable legal or regulatory obligations
3. How We Store and Protect Your Information
Your information is stored securely on password-protected systems. Access is limited to authorized personnel within PolyCanopy who require the information to fulfill your request or support your project. We take appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.
4. Confidentiality of Uploaded Files
Any files you upload (such as CAD drawings, design documents, or specifications) are treated as confidential. These materials will not be shared or distributed without your permission, and are only used internally for reviewing your project requirements.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. For example: • Inquiries and contact records: retained for up to 2 years for follow-up purposes • Uploaded files: stored securely and deleted upon your request • Email communications: retained as part of our business correspondence, unless deletion is requested
6. Do We Share Your Data?
No. We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following cases: • When legally required (e.g., government requests, compliance with applicable law) • With trusted service providers who assist us in operating our website (under confidentiality obligations)
7. Cookies and Tracking Technologies
We currently do not use cookies for advertising or profiling purposes. However, we may use basic analytics tools (e.g., Google Analytics) to collect anonymous data about how visitors interact with our website. This helps us improve site design and user experience. You may disable cookies via your browser settings.
8. Your Data Rights
Depending on your country or jurisdiction, you may have the right to: • Access your personal data • Request correction or deletion of your data • Withdraw consent to data processing • Request a copy of the data we hold about you To exercise these rights, please contact us at [email protected]
9. Third-Party Links
Our website may contain links to external websites (such as WhatsApp, YouTube, or social media). We are not responsible for the privacy practices of those websites. We recommend that you review their privacy policies before providing any personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be posted on this page with a revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us: Email: [email protected] Website: www.polycanopy.com